We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.
Lord & Stephens was very compassionate and caring as they helped us through the death of our family member. They were very professional in how they handled every aspect of our situation.
The experience was altogether positive…the essentials were handled well and the staff was helpful in all kind of ways.
Very helpful staff
I was very pleased with the service I received from Lord and Stephens. They were professional and efficient but most important totally respectful and compassionate. Sincere thanks.
Very polite, professional, kind and helpful. The best funeral home around. Helpful even after all services done.
The staff at L&S made us very comfortable. Mr. Jason worked to accommodate us in every way. I would give 10 stars if possible. Thank you for helping us through this trying time. We truly appreciate you. (Original review submitted March 2022)
Everyone has been so caring, helpful and thoughtful from our first meeting to now!
Everyone I've engaged with at Lord & Stephens has been exceptionally helpful and compassionate. Whether it was concerning memorial garden etiquette, preneed arrangements, or obituaries all questions I had were addressed quickly and thoroughly. It's a relief to be supported by such a great staff and organization. (Original review submitted August 2022)
Very friendly and professional. Explained everything so I could understand. Would definitely do business with them again. (Original Review submitted October 2022)
Excellent service and genuine care thru the whole process, never rushed or pressured . Even at the graveside when some of the family wanted to hang around a little longer they were glad to accommodate us. Would recommend Lord and Stephens to anyone. Very dignified and professional. (Original review submitted November 2022)
Everyone here has been absolutely amazing! I wish we could have used Lord & Stephens to handle the actual burial and headstone, but we had to go with a local one in Americus, Georgia. We were praying as a family and not quite ready for them to pick up our mom; they respectfully waited outside and gave us more time. Ms. Whitney was so professional and kind dealing with us and I am so happy with everyone's service there! She even got in contact with a Priest for final blessings. We have peace knowing our mom is no longer suffering. We appreciate how everything and everyone handled this very difficult time in our lives. (Original review submitted August 2022)
From my very first contact till the conclusion of services(interment), Lord and Stevens Funeral Home was there for me. I specifically would like to recognize Haley Burns (took care of my wife’s details) and Ray Finger (took care of my veteran details). Mr. Finger got involved due to my veteran status and the need for me to set up my funeral arrangements as my wife was being buried in the same plot as me. After this was done Ms. Haley Burns took care of the remaining details (hurst, embalming, viewing, church setup, police escort for the ride from the church to the cemetery plus others which were many). All I had to do was provide her with photos, obituary write up and dates. All costs were explained in detail leaving nothing to question. These costs were extremely reasonable. All paperwork was handled by Lord and Stevens. When my time comes so I can join my wife in heaven really soon, I am glad Lord and Stevens will be handling the details. I hope Haley Burns and Ray Finger will be assigned to me. (Original review submitted August 2021)
The staff at L&S made us very comfortable. Mr. Jason worked to accommodate us in every way. I would give 10 stars if possible. Thank you for helping us through this trying time. We truly appreciate you. (Original review submitted February 2022)
On behalf of the entire Lord & Stephens staff, thank you for taking the time to rate us. It was an honor to be able to serve your family with compassion in your time of need. (Original review submitted December 2021)
Very caring and did not make me feel rushed. (Original review submitted Aug. 2021)
I do not feel as though five stars is enough. Yesterday I lost my bestfriend of 11 years. My loving Pittie. Lindsie met with us and was so compassionate and caring that I could tell that she genuinely cared. She was not just "doing her job". You could tell that she has a love for people and animals and it shows! She went above and beyond for me and my little family. I trusted leaving my Max with her completely. I don't think that I could brag enough on her. This girl and I could be friends. You guys are very lucky to have her on your team. She is amazing. (Athens Pet Cremation: review submitted in Sept. 2021)
The staff of Lord and Stephens, and in particular, James Johnson, were wonderful to work with. Their prices are high for some of their services, but James was straightforward with the prices and worked to explain the more economic choices for our family. He was also just extremely kind- he handled my (*numerous*) questions with the sort of quiet competency that only comes with experience, and for that, I am forever thankful. He was extremely quick to respond via email and phone, and at no point did I feel alone or frustrated in my decision-making. Thank you very much to him and the entire Lord & Stephens staff. (Original review submitted in 2020)
Lord and Stephens funeral home has been very kind and helpful during very difficult times of loss. Tim Hale and James are very comforting. They are respectful of your beliefs while anticipating your needs. My family and I are very appreciative for their support and guidance. (Original review submitted in 2020)
Lord & Stephens stepped in today and rectified a mistake made by another funeral home. The staff at Lord & Stephens was professional, courteous, compassionate, and understanding, and I will be forever grateful for the assistance. (Original review submitted July 2021)
Such professional and yet caring people. Our experience was very, very good. Katie Wages was wonderful. (Original review submitted January 2022)
Dale at Lord and Stephens was so compassionate and understanding with us during our time of loss! He did a wonderful job helping us plan out our mother's funeral and help with all the details. Mr. Lord was very kind and helpful, as well as Mr. Hewell! We really appreciated everyone that was there for us during this difficult time. (Original review submitted March 2021)
Whitney was amazing and she made sure that all of our questions were answered. This experience was the hardest thing I've ever gone through and Lord and Stephens East was very compassionate. (Review submitted January 2022)
My husband died suddenly without warning in July 2021 and we had never discussed in detail his final wishes other than his desire for cremation.
Our family had already dealt with Lord and Stephens 17 years ago when my father passed away. I remembered the full honors Navy ceremony they helped arrange for him and how kind they were to my family. I called them right away.
They helped me and my sons to plan, what turned out to be, a most memorable visitation and memorial service for my precious husband of 53 years. Many of our friends say they want their funeral to be just like his was.
Their respectful and caring attitudes were most helpful to us as we were not only grieving but also in total shock. I can never thank them enough for all that they did to help us get through this most trying time. (Review submitted November 2021)
My family and I are very happy with all the services given to us in June.
They took care of everything expeditiously and courteously. We would not hesitate to use them when and if the occasion arises. (Submitted 6 months ago)
It was a wonderful experience dealing with Lord and Stephens during a difficult time.
Thank you for the support your staff provided in preparing and carrying out the celebration of life for my husband. The professional manner and gentle caring were very comforting in such an uncertain situation.
Haley was incredible to deal with during this most difficult time of losing my brother. She handled all of my families questions and concerns with the utmost professionalism and compassion. Knowing that my brother was in her care helped me focus on my family and not worry about any details being overlooked. I highly recommend working with Haley, Deanna and Lord & Stephens.
They were very compassionate, helpful and knowledgeable during my very trying time.
Our family is so thankful for the assistance of Katie Wages when we lost our son-in-law very suddenly on October 6, 2021. Katie’s calm, compassionate, and professional demeanor helped us make decisions and honor Tobby in a perfect way. Even after the funeral service, Katie continued to serve our family by checking in and providing support. We so appreciate the exceptional service we received from Lord and Stephens!
We had a great experience with Lord and Stephen’s in Danielsville, GA. The staff there were very informative and helpful. They offered a grief counseling program and were very helpful during a very difficult time.
Every single person we interacted with from Lord and Stephens was so kind and helpful to my mom and I throughout this whole process. They were so accommodating and respectful of our needs and very patient with us. They really did an amazing job of walking us through the whole process and providing so much helpful information. Thank you so much for all your help and doing such a great job helping us get through a tough time.
Haley and the rest of the staff at Lord & Stephens helped us through the worst time in our lives following the untimely death of my sister-in-law 3 weeks before her wedding. They were compassionate, kind, clear, and consistent. Thank you so much for all you did for us, we cannot recommend you highly enough.
This was the second time we have used Lord and Stephens Funeral Home. Both times we had a wonderful experience. My Momma passed away in August. We had to wait a few weeks to have her funeral due to Covid in our family. They worked with us and were so patient and understanding. Her service was beautiful. Our funeral director was Dale Rogers. He was truly kind and comforting to my family. His staff was great too. They have since reached out to check on us and send us links to help with our grieving. Could not have ask for a better experience during the loss of our loved one. We would highly recommend them to anyone. Many thanks for your hard, dedicated work!
I can’t say enough about how courteous and caring the people at Lord & Stephens were during my time of loss. They made an extremely difficult situation for me and my family easier with such a warm feeling of support. They cared for my precious wife and for that I’m greatly appreciative.
Dale Rogers helped to make the Memorial Service of my dear husband, daddy and grandpa go good for our family. Thank you Dale and your associates.
Professional to deal with. Listened to what my preferences were and did not push me to overspend. Organized everything for the viewing time and the graveside service.
Lord & Stephens was wonderful! I pre-planned my mother’s funeral and from the first meeting, not one detail was missed. Ray was so professional yet compassionate and caring. On the day she passed, L&S was there to support me and carry out her wishes. Since the funeral would be out of state, the arrangements were somewhat complex but L&S worked hand in hand with the funeral home in New York. Not a detail was missed. Haley was wonderful! The entire staff is so kind and caring. I will not hesitate to use L & S in the future.
When my father-in-law, George Durden, passed away on August 17, 2021 it was the first of several days I would have to work with Lord & Stephens Funeral Home. From the first phone call to picking up of the Death Certificates everyone there was kind, compassionate and extremely helpful. I know it may sound strange to say that a funeral service and burial was perfect, but it was. Everything from the placement of the pictures to the surprise of the three Navy Sailors to perform the Military Honors was perfect. I know he was looking down with a smile and thinking "all this for me".
Amazing experience Katie is a top notch employee. She helped me with everything my mother wanted at her burial and the personal service after was phenomenal.
Everything was handled beautifully and sensitively. Haley was excellent in explaining how the process works, the timeline, and the list of things I needed to get done. She has been available any time I have had a question. Very Grateful.
I would recommend Lord & Stephens to anyone in need of stress-free assistance during such a stressful time that a funeral can be for a family. Katie Wages is always great to work with. Her professionalism, compassion, and continued assistance from beginning to end provides family and friends the time to comfort each other instead of frantically running around trying to take care of matters yourself. Katie has been a huge help with both of my parents' funerals. Thank you so much Katie and also a big thank you to Dale Rogers for his assistance as well as other Lord & Stephens staff at my father's funeral.
I would highly recommend Lord and Stephens to others. Everyone we came in contact with was excellent, and the service we received was exceptional. Thank you!
You guys would definitely get a 6 star rating from me. I’m going through such a hard time and I know you get that a lot working where you do. I appreciate you going above and beyond for me and my family. Thank you again.
Haley Burns was absolutely wonderful to work with when my dad passed away on 04/12/2021. This was our first experience with Lord and Stephens and we were blown away by how amazing everyone was. Haley has a true compassion about her and attended to everything we needed. Everyone we came in contact with during the visitation and the funeral gave exceptional care to us. For my dad to have been in the hospital for a month battling covid, he had lost a lot of weight and did not look like himself. When we saw him at the visitation, we were at loss of words. He looked like the person we knew before Covid. Nothing but kind words for Haley and Lord and Stephens. You all were a true blessing to our family during a difficult time.
I would like to thank Whitney Burkehalter especially for helping us when we buried our Dad, Larry Wilkins..Whitney went above and beyond to get everything we asked of her..And at a price we were able to afford..I would recommend Lord and Stephens Eastside to anyone to feel like you gave your loved one the ultimate honor and respect for their last passage...Thank you, The Wilkins Family
I just want to think Dale Rogers for being so wonderful at helping take care of my dads funeral.He truly made things so much easier and went way above and beyond with helping during the service..i have never meet someone in this type of business so caring..HE IS THE BEST!! Thank you
I just wanted to say THANK YOU to Miss. Katie Wages! She truly went above and beyond in all of her job to help me with my husbands service & I will forever be thankful to her for doing such a beautiful job of helping me make it through everything!! You truly are a blessing & you made everything go so much better for me and helped me in ways that I could never find enough words to express! Thanks again for everything!!!
Thank you to Katie Wages who made the planning process stress-free during the passing of my step-father Mike Lewis. The memorial was perfect and he was honored for his military service by the Patriot Guard which made it even more special. Thank you Lord and Stephens for caring for our loved one the way he deserved.
Truly caring people who listen and deliver. I felt totally at ease at this most difficult time in my life.
The staff was exceptional in working with our family. The friendliness and compassion that was shown was comforting. (Submitted Oct. 2021)